Return & Refund Policy

Last Updated: June 2026

At RareOrbit.in, customer satisfaction is our priority. We strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

We offer a 5-Day Return Window from the date of delivery.

You may request a return if:

• You received a damaged product.

• You received a defective or non-functional product.

• You received the wrong product.

• The product is significantly different from its description.

To be eligible for a return, the item must:

• Be returned within 5 days of delivery.

• Be unused and in its original condition.

• Include all original packaging, accessories, manuals, and tags.

• Not show signs of misuse, damage, or alteration by the customer.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, negligence, or improper handling.

• Products returned without original packaging or accessories.

• Items showing signs of wear, use, or modification.

• Clearance, sale, or promotional items (unless received damaged or defective).

• Personal care, hygiene, or consumable products once opened.

How to Request a Return

To initiate a return, contact us within 5 days of receiving your order.

Email: rareorbit.in@gmail.com
WhatsApp/Phone: +91 9217117069

Please provide:

• Order Number

• Customer Name

• Reason for Return

• Clear photos or videos showing the issue

Our support team will review your request and provide further instructions if the return is approved.

Unboxing Video Requirement

For damaged, missing, incorrect, or defective products, customers are strongly advised to record a complete unboxing video from the moment the package is opened.

This helps us verify claims quickly and process replacements or refunds faster.

Claims regarding damaged, missing, or incorrect products may be declined if sufficient evidence is not provided.

Return Shipping

• If the return is approved due to our error (wrong, defective, or damaged product), return shipping costs may be covered by RareOrbit.in.

• For all other approved returns, the customer may be responsible for return shipping charges.

Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

• Refunds will be processed to the original payment method.

• Processing time: 3–7 business days after approval.

• Depending on your bank or payment provider, additional time may be required for the amount to reflect in your account.

Cash on Delivery (COD) Refunds

For Cash on Delivery orders:

• Refunds will be processed via UPI or bank transfer.

• Customers may be asked to provide valid bank account or UPI details.

Order Cancellation Policy

Orders can be cancelled within 24 hours of placement or before dispatch, whichever occurs first.

Once an order has been shipped, cancellation requests cannot be accepted.

To request cancellation:

Email: rareorbit.in@gmail.com
WhatsApp: +91 9217117069

Exchange Policy

Subject to product availability, we may offer a replacement instead of a refund for damaged, defective, or incorrect items.

Refused Deliveries

If a customer refuses delivery without a valid reason, RareOrbit.in reserves the right to deduct shipping and handling charges from any eligible refund amount.

Contact Information

For any questions regarding returns, refunds, or cancellations, please contact:

RareOrbit.in
Email: rareorbit.in@gmail.com
Phone/WhatsApp: +91 9217117069

We value your trust and are committed to ensuring a fair and transparent resolution process for every customer.